Frequently Asked Questions
1. Do you offer international shipping?
Yes, we proudly offer global shipping to most major countries. However, please note that certain rural areas and remote islands, such as Martinique, may be excluded from our shipping destinations. Additionally, a few items from our Cat Trees collection are only available for shipping within the United States due to size constraints and local stocking.
2. Where do you ship from?
To ensure our cat lovers receive their lovely items promptly and at the best cost, we ship internationally with a focus on cost efficiency and reducing our carbon footprint. Our products are dispatched from several strategic locations around the world with centralized warehouse, including the United States, Canada, Brazil, Germany, Czech Republic, China, Singapore, and Indonesia. This approach guarantees swift and sustainable delivery.
3. How long does shipping take? I am purchasing a gift for someone.
Our typical delivery window is 2-3 weeks; however, 80% of our customers receive their products within 15 days or less. To ensure timely delivery for your gift, we recommend placing your order at least three weeks in advance. This will provide ample time for preparation and ensure the gift arrives on schedule.
4. How can I determine the correct size for my apparel?
Most of our apparel is designed to suit both male and female cat lovers, unless otherwise specified. We strongly advise consulting the provided size chart to select the appropriate size based on your measurements. Please note that our sizing tends to run on the smaller side. For men, we recommend choosing a size that is two sizes larger than what you normally wear. Women should find the measurements in the size chart to be accurate.
5. What are the best gifts for children or toddlers?
For young cat enthusiasts, including toddlers, our children-sized hoodies and sweatshirts are incredibly popular and make excellent gifts. You can explore these options here. Additionally, our cat plushie collection, perfect for toddlers and young children, along with our cat-themed bedding sets, are frequently chosen by customers for gifting. These items are ideal for bringing joy and a sense of comfort to the little ones in your life.
6. What are the best gift ideas for cat lovers? I don't own a cat though...
Absolutely, we've got you covered! As cat enthusiasts ourselves, we understand the desires of cat lovers perfectly. Our selection includes cat-themed gifts for humans, such as apparel, jewelry, bags, and plushies. Additionally, we offer aesthetic accessories for cats, like cute cat beds, cool cat towers, carriers, and toys. Simply consider whether the recipient need something for their cat currently, or select a heartwarming cat-themed apparel item that they will love!
7. Can I customize your cat-themed apparel with my own Ideas?
Yes, we welcome all types of design ideas on our entire range of apparel! Whether you wish to feature a photo of your cat, capture a cherished moment with your feline friend, or create apparel with a humorous quote, we are here to help. Please reach out to our customer support at here, and we will strive to accommodate your customization requests.
8. Do you accept wholesale, corporate purchases, or collaborations?
Absolutely! We welcome wholesale requests and are proud to partner with a diverse range of clients globally. Our clientele includes pet café owners, pet shops, adoption centers, cat rescue organizations, companies seeking annual event gifts, and retail store owners. If you're interested in collaborating or making a bulk purchase, we're excited to hear from you and explore how we can work together! Submit your request here
